Our gloves and other products carry up to 1-year of original purchase date for defects not caused by regular wear and tear.

CLICK HERE TO START THE WARRANTY PROCESS

Crash Replacement:

Hey... We’ve all crashed and torn gloves. If an issue with your HANDUP gear was caused by a crash, we have a crash replacement program.

CLICK HERE TO START THE CRASH REPLACEMENT PROCESS

The gear must be in new, unworn condition with tags still attached and must have been purchased within the 60-day return period for domestic orders and 90 days for international orders.

Free unlimited exchanges and returns for store credit can be added to any order by selecting the re:do coverage option at checkout.

• Cost of return label is charged to customer on returns for refunds
• Cost of return label is charged to customer on returns or exchanges for orders not covered by re:do

Store credit, or refunds are only issued once the items have been returned to Handup HQ and have been inspected by quality control.
Exchanged items will be shipped once returned items are received at Handup HQ

Final sale items are eligible for store credit or exchange only.

Instant exchange via RE:DO: Requested item will be considered reserved instantly once requester's credit card information has been provided to re:do to initiate the instant exchange
Standard exchange: Requested item will be considered reserved once the item being returned has been received, inspected, and processed by HANDUP

All standard exchanges will be issued a gift card in place of requested item if the item runs out of stock in between time of request and HANDUP's receipt of return item.

CLICK HERE TO REQUEST A RETURN OR EXCHANGE

Shipping FAQ (for contiguous U.S.):

How long will my order take to ship?
Once you have received your order confirmation, please allow 1 full business day for us to process and pack your order. Once your order has been prepared, it may take another business day for the shipping company to pick it up.  Please keep in mind - this means if you place your order during a federal holiday or weekend, it may take a few days to get your tracking information or show updates.

What shipping company does HANDUP use?
Our default shipping service is USPS. Please note that if you live in a town or area that is inaccessible to USPS, you will need to select from our other shipping options (UPS) to avoid your order being returned to sender. Additionally, if you select UPS as your shipping option at checkout and you are shipping to a P.O. Box or APO/FPO/DPO you will be reassigned to USPS shipping service.

What if I need my order ASAP?
UPS 2nd Day Air is the fastest shipping service we offer. If you place your order after 8am on any given day, it may take until the next business day to be picked up by UPS. The "2-day delivery" clock does not start until UPS has processed your order at one of their locations. For example, this means if you place your order after 8am on a Tuesday, it will be picked up by UPS on Wednesday and delivery is expected Friday/Saturday (2 Full Business Days). Once it leaves our warehouse, we are unable to change or control the delivery speed.

Why is shipping taking so long?
While we are above average when it comes to processing time and getting your order out the door, we cannot control the shipping companies. Standard shipping may take up to 14 business days to deliver.
If your order takes longer than this or you feel your package is lost please check your tracking first and then email us at support@handupgloves.com and we will reach out to USPS/UPS with your concern. If your USPS package looks to be in your city and your tracking says "failed delivery" you need to go to your local USPS location and have them put an alert on your package. Otherwise, it may just be sent back to us, causing further delays.

Please note that during times of high volume shipping (particularly November/December), shipping services may take longer to deliver packages.

If you believe your package may be lost, please email us at support@handupgloves.com and include your order number and full shipping address so we can look into the issue.

Hawaii, Alaska, and US Territories:
The UPS shipping option is for Contiguous United States. If you are from Hawaii, Alaska, or any US Territory, and you select UPS, your shipping service will be selected for you based on the rate that you paid versus the cost of your shipping label (example: if you choose UPS and pay $13.25, we will pay equivalent to that rate for USPS Priority Mail). If you live outside of the Contiguous United States and you need your order to be quickly shipped, please reach out to support@handupgloves.com to get a quote.

International Orders:
We offer Economy and Expedited International Shipping rates. Both rates will include duties and taxes in order for you to skip the headache of customs and get your gear faster. Keep in mind, we do absorb some of the shipping costs as we want our international customers to be able to afford our great gear at a decent price! We know paying the duties/taxes are a pain, but we can't help if the government wants to take their portion.

For international shipping, you have 2 options:
Option 1 - Economy International Shipping: 7-18 business days
Option 2 - Expedited International Shipping: 5-9 business days
Both options come with full tracking visibility.

If you have any further international shipping questions, please shoot us an email at support@handupgloves.com.

Hawaii, Alaska, and US Territories:
The UPS shipping option is for Contiguous United States. If you are from Hawaii, Alaska, or any US Territory, and you select UPS, your shipping service will be selected for you based on the rate that you paid versus the cost of your shipping label (example: if you choose UPS and pay $13.25, we will pay equivalent to that rate for USPS Priority Mail). If you live outside of the Contiguous United States and you need your order to be quickly shipped, please reach out to support@handupgloves.com to get a quote.

CYCLING/WINTER GLOVES

Our glove size chart is below and if you already wear cycling gloves, you'll be a similar size to what you currently wear in other brands.

GOLF GLOVES

Currently we do not offer cadet sizing on our golf gloves as we have made great fitting gloves for the last 10 years. If you wear a Large Cadet we would recommend getting a size Large in our golf gloves. If you wear a M/L, we recommend a Medium size in our golf gloves.

Any of our gloves with the FullTouch™ logo shown in the product picture (typically gloves with black material palms) are touch screen compatible.

Our FullTouch™ Technology palm material is seamless touchscreen woven throughout the entire palm, so all fingers work on touchscreen devices as if you were operating it with your bare hand. You to not have to try to touch your screen in "just the right place" to get it to work.

We’re always dreaming up new designs, which means most of our seasonal prints and patterns are here for a good time—not a long time. If you see something you love, we recommend grabbing it while it’s available! That said, we do have a handful of staple glove designs that aren’t going anywhere. And if there’s a design you’re really missing, shoot us an email at support@handupgloves.com. We’re always listening and love hearing what you want to see back.

You can also see if a dealer in your area has what you're looking for.

If you have other questions, please reach out to support@handupgloves.com :)